Coronavirus Update, March 16

March 16, 2020

As communicated previously, Discover and PULSE have been actively preparing for the impact of COVID-19 and monitoring the Centers for Disease Control recommendations, while determining the best course of action for our employees and clients. Effective today, Monday, March 16, we’ve implemented guidelines to help us prevent the potential spread of this virus. These guidelines will be in effect through Friday, March 27. We will re-evaluate circumstances and communicate any decisions that may extend beyond that time.

PULSE Work Arrangements

We’ve adopted a modified business-as-usual work arrangement, which means our employees are working from home where possible. During this period, our staff members will go into the office only for essential client-support or business-continuity purposes. All other employees are working remotely.

Contacting PULSE

All help desk lines remain operational, as does our primary phone number. Financial institutions may contact their Account Executive directly or call the Account Management number below. Processors may call their Operations Relationship Manager directly. 

To assist you in getting the support you need during this period, following is a list of key PULSE contact information.

Primary Phone

713-223-1400 / 800-420-2122

Account Management           

877-247-8573

DebitProtect®

866-892-3517 / debitprotect@pulsenetwork.com

Disputes

866-245-0500 / disputes@pulsenetwork.com

Please do not hesitate to contact us if there is anything we can do for you.

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Coronavirus Update, March 26
Coronavirus Update, March 26

Remote work arrangement for employees extended

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Coronavirus Preparations
Coronavirus Preparations

Letter from Dave Schneider, PULSE President, on pandemic preparations