Coronavirus Update, June 10

June 18, 2020

PULSE’s office in Houston, Texas remains closed except for essential visits. On a date still to be determined based on a consideration of local conditions, the office will reopen and employees will have the option of returning. The reopening will be subject to capacity constraints and other guidelines designed to minimize risk of infections. In addition, employees will have the option to continue to work from home through the end of this year. We expect that most of our employees will continue to work from home for the foreseeable future. We will continue to evaluate the situation in Harris County and communicate any changes to these arrangements.  

Contacting PULSE

While our way of working remains changed, our commitment to our customers is steadfast. To assist you in getting the support you need during this period, financial institutions and ATM ISOs may contact their Account Executive directly or call the Account Management number below. Processors may call their Operations Relationship Manager directly. 

To assist you in getting the support you need during this period, following is a list of key PULSE contact information.

Primary Phone

713-223-1400 / 800-420-2122

Account Management           

877-247-8573

DebitProtect®

866-892-3517 / debitprotect@pulsenetwork.com

Disputes

866-245-0500 / disputes@pulsenetwork.com

Please do not hesitate to contact us if there is anything we can do for you.

 

 

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