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Build a More Profitable Payments Business

Smaller financial institutions are uniquely positioned to serve account holders in an intimate and personal way. Patricia Hewitt of PG Research & Advisory Services provides effective strategies and tools that you can take away and use immediately to leverage this advantage. Despite the challenges of resource constraints, rapidly changing payments market trends, and the need to acquire and deploy new technologies, you can be more profitable, and Patti shows you how.

In addition to hearing about Patti’s experience, you will also receive a working knowledge and macro-level tools specifically designed to help you build and maintain a sustainable account base.

Three Key Takeaways

  1. How to create a roadmap that actually works
  2. Discovering the key trends in retail payments that will drive the future
  3. Defining success and learning how to track it


About the Speaker

Patricia (Patti) Hewitt is the CEO of PG Research & Advisory Services and a widely recognized expert and strategic advisor to the financial services industry. She has worked extensively with companies and organizations across the market spectrum, from global card networks to emerging technology entrepreneurs providing subject matter expertise relating to financial services market dynamics, business model change management, and identifying inflection points through market research and analysis.

Patti is also the founder and editor of, a site for payments enthusiasts designed to highlight and illuminate thought leadership across the market, particularly among other women in leadership roles around the industry.

Her professional background includes holding executive positions at SunTrust Bank (formerly Sun Bank), PaySys International (owned by First Data) and Fiserv. Most recently, Patti was Vice President and Managing Director of Consulting Services for Mercator Advisory Group.