The new PULSE® Disputes System launched in August and replaces PIX2. Similar to a call on the gridiron, sometimes a transaction needs to be reviewed or disputed. PULSE’s new web-based platform makes it easier and faster. PULSE participants now have access to improved capabilities, rules that are better aligned with the industry and case-management capabilities.
Users are able to research detailed transaction data; perform searches to locate settled transactions; initiate and respond to disputes throughout the transaction lifecycle; upload batch dispute files; and create search queues.
Coaching is Available
Webinars are available on demand to help you use the system. Click any link below to learn more:
- New PULSE Disputes System Overview
- PULSE Disputes Login Instructions
- Transaction Search
- Disputes Queues
- Manual Exception
- Exception Good Faith Response
If you have additional questions about the new PULSE Disputes System, contact your PULSE Account Executive, or call 877-247-8573.