New System Simplifies Disputes and Adds Research Capabilities

The new PULSE^® Disputes System launched in August and replaces PIX². Similar to a call on the gridiron, sometimes a transaction needs to be reviewed or disputed. PULSE’s new web-based platform makes it easier and faster.  PULSE participants now have access to improved capabilities, rules that are better aligned with the industry and case-management capabilities.  

Users are able to research detailed transaction data; perform searches to locate settled transactions; initiate and respond to disputes throughout the transaction lifecycle; upload batch dispute files; and create search queues.

Coaching is Available

Webinars are available on demand to help you use the system. Click any link below to learn more:

• New PULSE Disputes System Overview
• PULSE Disputes Login Instructions
• Transaction Search
• Chargeback
• Representment
• Layouts
• Disputes Queues
• Manual Exception
• Exception Good Faith Response

If you have additional questions about the new PULSE Disputes System, contact your PULSE Account Executive, or call 877-247-8573.